Zambesi Auto - Diagnostic process and customer service

Not resolved

My car BMW 520i f10 msport had a " engine oil pressure low" problem. I stopped immediately and called the service provider to explain to me what that means.

I then call my insurance and they sent a flat bed to fetch the car on the 09th of October. BMW auto Zambezi only engaged me 3 days later after calling the to find out if the car is with them. they then took it for diagnosis. after that I received a quotation of R233 000.

I requested them not to fix the car I don't have that amount and my insurance wont pay that amount. after 2 days I went and pay R950. I was told not to drive the car onto the trail but to push it. I then saw parts of the engine on the back seat and in the boot.

I went back ask them to reassemble the car. to my surprise, they drove the car back into the workshop. when the brought it outside they were pushing it saying it couldn't start, the engine is messed up I must buy a new car. we had an argument telling them that im not happy about what happened.

They said they will investigate, to date nothing is coming forth. I took the car to the BMW Mechanic who found that the acoustic foam has been removed. I called AUTO Zambezi and I got a very rude answer. later when I informed them that I'm not taking this light, they then called and promised to source the Acoustic foam and send it.

it is now a month. My car was fixed for R210 000 lesser that what Auto Zambezi quoted. it is performing, it was checked at service, even the smoking that they could fix for the past 2 years is no longer there.

Now, in this instance, there are 2 issues, 1.Their quotation and What the mechanic quoted the insurance- Competition commissioner or consumer council must look into the matter 2. The arrogance and the disrespect that one was treated with.

Product or Service Mentioned: Zambesi Auto Car Repair.

Reason of review: Order processing issue.

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